Terms of Service

The following terms terms of service outlines the obligations of you, the client, and what you are entitled to following the request of a certain service from us, the seller. By requesting a service, you are entitled to these following terms.

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REQUESTING A SERVICE

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When requesting for a service, you are required to give a mandatory one week notice prior to the expected deadline of your project. This gives me time to prepare and to work on pre-existing tasks and to inform you of my availability. Any timeframe less than a week for any project will be denied, or an extra charge may be placed for the fufilment of your project. In care cases, exceptions may be granted during on special circumstances. Once an order has been placed, you have 24 hours upon the placement of your service to cancel. 

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You must communicate your goals, expectations, and requirements in as much detail as possible before the project begins. Ambiguous or incomplete instructions may cause delays or misalignment in the final result. Any materials required for the project (such as logos, brand guidelines, text content, product images, or access to accounts/platforms) must be provided promptly. You are responsible for reviewing drafts, proofs, or deliverables within a reasonable timeframe. Delayed responses can push back the overall project deadline.

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PAYMENT

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For virtual projects, such as design, SEO, and certain marketing services, payment must be completed up-front prior to the start of your project. You are entitled to a refund (terms statated below) under special circumstances. For in-person projects, such as photography and certain marketing services, payment can be completed upon completion. Payment can be done via cash, Paypal, or e-transfer. Credit and debit are not usually accepted unless special circumstances arise.

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REFUNDS & REVISIONS

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As the client, you are entitled to unlimited revisions to your order within 14 weeks of your product being delivered. If for any reason you are not satisfied with your product, a valid reason must be provided within 7 days in order to be eligible for a full or partial refund. In that scenerio, we will contact you and request for a one-on-one to better understand the issue. Refunds are not always guaranteed. 

 

USAGE RIGHTS

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Unless otherwise agreed, I retain the rights to showcase completed projects in my portfolio, Instagram page, and marketing materials will full courtesy to your account, organization, or brand. You are granted full usage rights for personal or commercial purposes, including use on social media, websites, print materials, and promotional campaigns. However, you may not resell, redistribute, or claim the work as your own creation without prior written consent.

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TERMINATION OF SERVICE

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You have 24 hours upon the placement of the service to cancel or make any final revisions. We reserve the right to refuse a refund, issue a partial refund, or reject any revisions if they are made after 24 hours of the order placement.

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DELIVERY & TIMELINES

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Project timelines will be discussed and agreed upon before the start of work. Delivery dates are estimates based on the information and materials provided at the time of booking. Timelines may be adjusted if:

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• You (the client) fail to provide required assets, approvals, or feedback on time.

• Additional revisions, changes, or new requests are made after the project has already begun.

• Unforeseen circumstances arise, such as technical issues, emergencies, or other factors beyond my control.

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Final deliveries are typically delivered via a Google Drive folder (varies per project). If this does not work for you, please inform us upon the placement of service. We thank you for your business and look forward to working with you, your brand, organization, and team.